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Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, (order number, invoice, etc...)

The returning cause must be in accordance with the terms of acceptance of the returns (described in FAQ)

If you receive a damaged / nonfunctional product during the shipping process please contact Dada Trade and Investment Customer Service Center or send us a message via our contact page in 24-hour.

In this case, all products will be returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected.

We will inspect the returned product. If we clarified that the product is not used, the product value will be refunded to you in the appropriate manner. We will respond within 24 hours of receiving the product from the competent team.

If during the inspection process we found that the retrieved product is free of the reason mentioned in your request or used, the value will not be refunded and the product will be returned to you.

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

Shipping

To return your product, you can request to return the product within 7 days of receipt of your order, and we will email you the return label which you can use to ship the product. Once your return is received and inspected, the refund will be processed to your original method of payment.